GETTING STARTED
How do I create an account?
You will need an account to complete your order. New users can create an account by clicking “Sign-Up” in the top right of the home page. Complete the information and click “Create My Account” and you’re ready to shop!
I already have an account – How do I login?
Returning users can login by clicking Log In at the top right of the page. Enter your email address and password and click Login.
I can’t find or remember my password. Help!
No stress! Simply click Login and then click on the green “Forgot your password?” option. You will then be required to enter the email address you used to create your account and an email will be sent to your email inbox. Follow the prompts to reset your password and then you’re good to go!
I reset my password but I haven’t received my reset email
Please be sure to check your spam or junk mail folders if the mail isn’t received in a few minutes then try again or contact our Customer Services Team who will gladly assist you.
How do I know product is in stock?
You will be able to add the product to your shopping cart. Out of stock items cannot be added to your shopping cart.
ORDERS
How do I check what is in my cart?
There are a number of ways to view the contents of your cart. This can be done by hovering over the little shopping trolley at the top right of the page for a short summary and clicking on the “View Cart” button when you want to see the full detail.
Can I view past purchases I have made?
Yes. Simply go to your Account Name at the top right of the page and select “Order History” from the drop-down menu.
If I add products to my cart without checking out immediately will they be saved in the cart for checkout at a later stage?
Yes. All products added to your cart will be saved until you are ready to checkout and can be viewed under the “My Cart” summary page or by clicking on the cart icon at the top right of the page.
I can’t find the product I am looking for?
Should you wish to purchase a product that is not on our website and does not form part of our seasonal range, feel free to let us know through the Contact Us page and we will certainly try and assist where possible.
PAYMENTS
What forms of payment do you accept?
We have partnered with Payfast to bring you safe and secure card payments. Payfast accepts both Visa and MasterCard.
We also have Instant EFT which integrates with the main banks.
Is my information safe?
We have partnered with service providers who are PCI compliant. Stationery Express does not store any sensitive payment details and all payments take place directly through Payfast.
How do I know my payment was received successfully by Stationery Express?
Once your payment has been confirmed and placed successfully you will receive a confirmation email with your order number and the Order Status in your Order History will reflect “Paid”.
My payment timed out / I got an error code when paying – now what?
If your payment timed out – don’t worry – Your order is not lost and can be viewed under the Order History of your Account. Please try again.
If the problem persists then please check what your error code means here. take note of your Payment Error code and contact our team if you the issue persists.
All payments are processed directly through payment gateway providers and, as a result, any payment errors result directly from the respective payment gateway used.
I am not comfortable with making an online payment – Do you have alternative options?
Unfortunately, our website does not currently facilitate cash on delivery orders and only orders paid for at checkout will be processed and fulfilled.
Where can I apply my voucher code?
When you click “Checkout Now” on the “My Cart” page you will be taken to the Payment Details page where you can enter your Promo / Gift Voucher Code. This will then discount your total accordingly.
Please note vouchers may not apply over-and-above prevailing promotions and discounts.
DELIVERY & RETURNS
What are my delivery options and lead times?
All orders are delivered – either by courier or our Stationery Express team; or may be picked up at our premises.
Delivery will take place within 2-5 working days of your order being confirmed.
What is the delivery charge for courier delivery?
There is no delivery charge on orders above R500. Our courier delivery fee is R95 per order for orders below R500.
Product Quantities per Order will be limited on the following items:
All A4 and A3 Copy Paper – Maximum ten reams.
When do you deliver?
We deliver between 8:30 and 17:00 Monday to Friday.
Unfortunately, we do not deliver on weekends or public holidays.
Where do you deliver?
We deliver nationally anywhere in South Africa through our Courier Partners.
Do you deliver internationally?
Unfortunately not, we currently only deliver within South Africa.
Can I return items in my order?
Yes. If you ordered an item that is incorrect or no longer required, you can log a return request through info@stationeryexpress.co.za
Can I see a history of my returns?
Yes. Your order history can be viewed in your Account when you select the “Return History” page.
Still have some questions? We would be happy to assist you.
CONTACT US
To contact our team please email or call us:
Email: info@stationeryexpress.co.za
Phone: 021 301 2120
